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Practills learning jobs - Communication coach

Communication Coach

Practills learning

location

Bangalore, Chennai

experience

Fresher

salary

12,000 - 15,000 Per Month

qualification

BA(Bank Management,Economics,English,Humanities), MA(Business Management,English,Humanities), BBA/BBM

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Posted: 1 Year ago

Views: 0

Applications: 0

Openings: 1

Job Description

We need passionate individuals to coach children and adults on communication skills and public speaking skills.

Only apply if you can join immediately.

This job is a fully remote job (permanent work from home).

Responsibilities:

• Responsible for providing training and education to Customer Service Representatives to ensure they are equipped with the necessary skills to resolve customer issues in a timely manner and meet operational metrics

• Responsible for coaching telco associates to ensure that they are equipped with top-level phone communication skills

• Ensure call qualitative and quantitative standards are observed in meeting customer care needs to drive key performance metrics identified by the business

• Responsible in supporting the training team by providing training facilitation support and/or administrative assistance to any assigned training class of Customer Service Representatives

• Work with the class during nesting to help them successfully meet operational targets and transition to becoming full-time production agents

• Continuously work on improving facilitation skills and training methodology based on feedback and results from previous training classes

• Continuously review training material and update obsolete concepts and processes

• Facilitate Continuous Education training as needed to train existing agents on new products, services, methods, and/or capabilities

• Other tasks that may be assigned by the supervisor related to the team's responsibilities and objectives

Job Particulars

EducationBA(Bank Management,Economics,English,Humanities), MA(Business Management,English,Humanities), BBA/BBM

Who can applyFreshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id791229

Job Category Teaching

Locality Address Koramangala , Chennai-Others

StateKarnataka, Tamil Nadu

Country India

About Company

Practills learning

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