RAYMOON ENTERPRISES jobs - Communication Trainer

·         Responsible and accountable for tele-collections for buckets assigned

·         Preparing regular Roasters and Weeks Offs

·         Create and implement strategies to increase the number of successful collections on outstanding debt

·         Train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the workload.

·         Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company

·         Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits.

·         Monitor team performance and report on metrics

·         Motivate team members and discover training needs and provide coaching

·         Listen to team members feedback and resolve any issues or conflicts

Jobs Skills & Qualifications

Preferred:

·         Team Management

·         Excellent verbal and written communication skills

·         Organizational and time-management skills

·         Decision-making skills

·         Proven work experience as a team leader or supervisor

·         Good knowledge of MS-Excel etc.