Role: Community Operations Specialist (Work from Office)
We are looking to expand our Community Operations team in Bangalore.
Our Community Operations team is responsible for helping blue-collar job seekers find suitable opportunities, guiding them through the process, and setting them up for success.
Roles and Responsibilities:-
- Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
- You will engage with potential users (job seekers across the blue-collar segment) to help them find an ideal job on our platform.
- Coordinate with the user's job seekers and employers in their efforts until successfully hired.
- Effectively understand job seeker’s strengths and weaknesses and suggest/recommend suitable jobs to the candidate.
- Build relationships and trust with the users through interactive communication.
- Identify customer pain points and challenges and recommend solutions.
Success Criterion:-
- The role will focus on developing scalable processes to engage and retain job seekers. This requires a commitment to operational excellence, as well as creative thinking with a strong customer-centric mindset.
- This role calls for versatile profiles that have a knack for solving problems along with the ability to push new initiatives, positively challenge the status quo and make the role what they want it to be.
Qualifications and Experience:-
Experience:-
- We believe that all you need to have is the right mindset and agility to do the role. We have no filter criteria for your education.
- We have no criteria to filter you out around the experience you have.
- Freshers and experienced folks can apply for this role.
Extra Awesome:-
- 1+ years total work experience in a high-growth, productive constantly changing environment.
- Work experience in customer-centric industries (ex. Hotels, airlines, banking) is preferred.
Traits and Skills:-
- You communicate clearly. You write well. You speak eloquently. You are good at explaining anything to anyone over the phone and in writing.
- Speaking in Hindi is a must. Any other language like English, Tamil, Telugu, or Kannada is a plus.
Benefits:-
- We care about you. We offer competitive health insurance for employees and their dependents.
- Our co-workers are a close-knit, intelligent, and motivated team and the best minds you get to work with
- Compensation : Fixed - 16-18K per month. And to add to that, when you ace your targets you are rewarded with a big bonus, as our way of saying Well Done! Our best performers make upwards of 38K/month.