Door Sabha Nigam Limited jobs - Conference Operations Executive Voice Process

DSNL is India’s leading Command, Control and Conferencing (C3) service provider enabling effective communication for businesses across industries.

DSNL offers a range of solutions suited for diverse collaboration needs. These include audio conferencing, MultiCalling, mass notification, IR call solutions, video, and web collaboration tools.

The distributed, multicarrier architecture of Qmulus100 platform enhances the reliability of our services. With cutting-edge technology and robust support systems, we make sure you have a high QoS and uninterrupted experience.

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Roles and Responsibilities

• Conduct business conferences by mediating the call, identify and assess the customer needs to achieve satisfaction
• Provide accurate, valid and complete information when requested by using the right methods/tools on the software interface.
• Resolve conference related issues by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.
• Effectively manage large amounts of incoming calls and resolve help requests and build sustainable relationship through interactive communication
• Schedule conferences, maintain records and process emails adhering to communication procedures, guidelines and policies
• Go the extra mile to query resolution, request completion and process closure
• Productive contribution to team effort by accomplishing the results as needed
  

Desired Candidate Profile

• 1 - 3 years in customer care background
• Must be fluent in Hindi & English. Multilingual will be added advantage
• Telephone etiquette, ability to comprehend and effective listening skills
• Focus on quality control measures and processes
• Problem Solving Acumen and conflict resolution skills
• Multi-tasking ability with a keen sense of detail

Industry: Telecom / ISP
Functional Area: Customer Service Operations
Employment Type: Full Time, PermanentPerks: Annual Variable Pay / Incentive / Bonus / Overtime