Consultant - PMO jobs in Bangalore at AXA Business Services Pvt. Ltd.

Consultant - PMO

Location: Bangalore, Karnataka

Will be responsible for supporting the Group Operations team towards deployment, maintenance, training, support and integration of Operational Resilience tools

Key responsibilities:

Manage day to day operations within the team
Responsible to coach, mentor the team and assist them in up-skilling the process
Lead the team in all process, operational aspects and manage client relationship smoothly with nil escalations
Expert assistance with tool queries raised by the users and the entities
Understand and develop ability to quickly adapt, learn & deliver across different modules of the tools
Provide customised support to different AXA Group entities
Should be able to meet strict timelines and adhere to all SLAs
Document operational policies, procedures, creation of process maps and maintain process standards
Should understand customer needs and provide adapted solution/assistance
Should be able to foresee upcoming risks and opportunities in respective domain and act upon those (Ensure a “zero surprise framework”)
Takes input from supervisor, peers and appropriately implement action items

Key skills:

Prior expertise in Operational Resilience Tools and Risk and Compliance preferable
Should be a self-starter requiring minimal supervision and driving excellent results
8 to 10 years of professional experience
Experience in setting up a team from scratch and team handling
Good knowledge of MS Office Tools, SharePoint, etc.
Experience in UAT testing, managing deployments, pre-production and production
Report SLAs and other metrics to clients periodically
Excellent communication and customer management skills
Experience in working with diverse groups of people
Graduate from a recognised University

We see ourselves as change agents for radical innovations spanning big data, risk modeling, robotic automation, process and people transformation. Our employees are at the heart of our business and together we move forward in a culture of trust, such that our employees are in charge of the future. We are driven by our values, motivated by the desire to win, and bond as one large global team to quickly adapt to changing market dynamics. We are extremely proud of our roots and at the same time we are completely free to write out our future.