Aon jobs - Contact Center Representative

Aon Health & Benefits offer market-leading consulting, broking and delivery services to clients and their employees across organizations of all sizes, geographies and industries. These offerings include: end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach.

In addition to the core responsibilities, the Colleague will have a specific focus depending on the business area: the colleague is responsible for supporting employees with questions or queries about their Benefits options/choices, questions and queries on their records and information.
The Colleague provides comprehensive telephone, email and webchat support directly to clients by:

Accurately answering queries and questions by following procedures correctly and meeting agreed deadlines.

Following client specific requirements to meet each clients' exact needs.

Delivering a high level of Customer Service for all internal and external customers.

Applying the processes and procedures of the team in daily work.

Reviewing and updating procedures and documentation.

Maintaining required levels of technical knowledge and behavioral standards, especially all regulatory and statutory requirements.

Building strong relationships with client teams, client representatives and third-party providers.

Communicating with relevant parties using the appropriate communication channel and language.

Skills & Knowledge Requirements: Mandatory Skills (Behavioral)

Mandatory Skills (Specialized)

Average communication skills, both verbal and written

Inter Personal Skills

Average communication skills and Client management skills