Capgemini jobs - Contact Center Solutions

Contact Center Solutions

Capgemini
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 3 Months ago
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Job Description

Job Description
  • Should have worked in solutions for contact centre for third party.
  • Working with sales teams to develop and deliver solutions by responding to client RFI/RFP
  • Assisting the client organisation in rebalancing their workforce size and skill set in line with changing business demands
  • Exceptional customer management & Employee/Customer query resolution skills
  • Cross domain experience includes Insurance & Financial Services, Manufacturing, Media & Entertainment and Technology based companies.
  • Experience in handling different kinds of Contact Center process like inbound, outbound, sales and marketing campaigns, handling employee queries, customer support desk
  • Experience in working on leading service desk platforms like ServiceNow, Zendesk, Jira etc.
  • Experience in working on integrated contact center environment consisting of technology for Delivery & Service Management, WFM, Learning, Reporting & Analytics and Quality.
  • Flexible to work in shift (If required only) - 24/7/365 availability, including willingness to work on weekends, and outside of the 'standard' work day

Primary Skills
  • Demonstrable track record in contact centre
  • Candidate should have good experience in managing global/international clients

Secondary Skills
  • Experience of running projects
  • Strong interpersonal skills with high levels of enthusiasm and a good team player


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Job Particulars

Role Others
Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

Capgemini
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Capgemini recruiting Contact Center Solutions Experienced(Fresher) candidates candidates nearby Mumbai,.Capgemini vacancies for Contact Center Solutions is recruited through Written-test, Face to Face Interview etc.
Capgemini Company recruits a lot of Experienced(Fresher) candidates candidates every year based on the skills . The candidates with Any Post Graduate, Any Graduate, Other Course are selected to full fill the vacancies in Others job field. The candidates nearby Mumbai, can apply for Contact Center Solutions position in Capgemini. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Capgemini recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of Capgemini and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Capgemini and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Capgemini and near your city and get a secured career.