Capgemini jobs - Contact Center Solutions

Contact Center Solutions

Capgemini

Mumbai

0 to3 Years

Salary not disclosed

Job Description

Should have worked in solutions for contact centre for third party.
Working with sales teams to develop and deliver solutions by responding to client RFI/RFP
Assisting the client organisation in rebalancing their workforce size and skill set in line with changing business demands
Exceptional customer management & Employee/Customer query resolution skills
Cross domain experience includes Insurance & Financial Services, Manufacturing, Media & Entertainment and Technology based companies.
Experience in handling different kinds of Contact Center process like inbound, outbound, sales and marketing campaigns, handling employee queries, customer support desk
Experience in working on leading service desk platforms like ServiceNow, Zendesk, Jira etc.
Experience in working on integrated contact center environment consisting of technology for Delivery & Service Management, WFM, Learning, Reporting & Analytics and Quality.
Flexible to work in shift (If required only) - 24/7/365 availability, including willingness to work on weekends, and outside of the 'standard' work day

Primary Skills

Secondary Skills

Experience of running projects
Strong interpersonal skills with high levels of enthusiasm and a good team player

Role

Education Any Post Graduate, Any Graduate, Other Course

Who can apply Freshers and Experienced (0 to3 Years )

Hiring Process Face to Face Interview

Employment Type Apprenticeship

Job Id 512798

Job Category Others

State Maharashtra

Country India

Capgemini

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