Contact Centre Exec

HR Avenues
Experience : 0.5 Years
Education : 12th Pass (HSE)
Location : Mumbai
Per Month: Rs. 12,000 - Rs. 14,000
Job Role : BPO / Customer care (Voice , Customer care/support)
Posted on 29 Nov 19
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Job DescriptionLast Date 29 Dec 19

Incumbent will be required to take/make Inbound/Outbound calls handle incoming contacts through various channels & capture the QRC (i.e. Query Request Complaint) on each call/contact/transaction.

Follow the QRC procedure on each call/contact and provide accurate information.
Should demonstrate high customer focus by escalating & following upon the TAT burst cases, ensuring speedier resolution to the Customers.
Maintain databases, records, file papers, and retrieve as required.

Job Type : Full Time
Interview Type : Face to Face Interview
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