Incumbent will be required to take/make Inbound/Outbound calls handle incoming contacts through various channels & capture the QRC (i.e. Query Request Complaint) on each call/contact/transaction.
Follow the QRC procedure on each call/contact and provide accurate information. Should demonstrate high customer focus by escalating & following upon the TAT burst cases, ensuring speedier resolution to the Customers. Maintain databases, records, file papers, and retrieve as required.