Contractor Relationship Officer Jobs Opening in Flipkart India Pvt Ltd at Mumbai

Company: AkzoNobel

Designation: Contractor Relationship Officer

Salary Details: ₹20-25K in hand + 135 p.d DA + 500 Mobile

Education: Graduation Mandatory

Requirements: The candidate should have a Two Wheeler with a valid Driving License.

Main Responsibilities:

• Contractor / Customer Relationship Officer (CRO) is responsible for delivering business objectives through CG contractors (share gain at existing contractors and acquiring new contractors).

• Identifying and enrolling Contractors on Contractor Loyalty Program (Colour Guru) as per guidelines / norms.

• Regular engagement with allocated CG contractors (Engagement – 50% of registered contractors buy month on month from ANI).

• Training of registered CG contractors at fixed intervals.

• Timely communication of all contractor schemes.

Key Objectives/Principal Accountabilities (Business Development):

• Responsible for demand Generation activities / Sell Out support to depot team through CG contractors as directed by MDO.

• Identify and enrol Contractors on Contractor Loyalty Program (Colour Guru).

• Regular engagement with Colour Guru contractors (Responsible for minimum 60 contractors; Ensure 50% of registered contractors buy AN products month on month).

• Assist CG contractors in converting and/or upselling to their customers.

• Provide service to CG contractor’s customers in terms of preview, site supervision, attending and resolving customer complaints in a timely manner.

• Communication of points to CG contractors with fixed interval.

• Customer Complaint Management (attending, recording & communicating to MDO) on the sites handled by his/her contractors.

• Follow fixed beat plan & reporting guidelines.

Field Requirements: Comfortable with field jobs and traveling across assigned locations.