Juniper Networks jobs - Contracts Administrator 2

Contracts Administrator 2

Juniper Networks
experience 4 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 1
Applications: 1
Openings: 1

Job Description

Position Title: Contracts Administrator 2

Grade #: 4

Location: Bangalore, India

Reports to: Theatre Team Lead – Contracts Administration

Job Description: Set up & administer service agreements and perform related activities based on customer’s orders

Job Duties Include
  • Review backlog regularly and take ownership of open service orders to set up related agreements as per defined process within SLA (Service Level Agreement)
  • Maintain accurate order tracking files
  • Procure, maintain & make available, data and associated reports on orders & agreements to the management periodically
  • Coordinate with the global & theatre contracts team as required (while dealing with order issues/service delivery/logistics)
  • Support global & theatre contracts team whenever required
  • Build and strengthen relationships with customers through effective administration & monitoring of agreements and performance
  • Recommend and implement procedures to improve process practices, techniques & efficiency
  • Drive & perform regular quality checks
  • Actively participate in team meetings
  • Assist theatre team leader in terms of work assignment and ad hoc tasks

Technical Competencies Required
  • Graduate with 3+ years of experience preferably in a customer support team
  • Experience in service agreement and/or order administration will be an advantage
  • Excellent oral and written communication skills
  • Literacy in various PC applications & Microsoft office tools is a must
  • Proficient in MS Excel and have a willingness to build on existing skills and learn new applications
  • Experience in SAP will be a clear benefit
  • Proactive in nature & take initiatives
  • Possess good understanding of business processes
  • Work in a fast paced environment and comply with tight deadlines.
  • Successful record of communicating with internal and external customers
  • Strong problem identification/analysis and solving skills
  • Demonstrated process improvements

Skills Required
  • Good interpersonal skills
  • Good organisational skills
  • Attention to detail
  • Ability to consistently meet deadlines without close supervision and management follow up
  • Ability to multi-task
  • Flexible (should be willing to work extra hours/weekends during quarter ends)
  • Dependable
  • Goal oriented
  • Ability to adapt to change
  • Ability to perform repetitive tasks of high volumes with high quality output

Job Particulars

Role HR
Who can applyExperienced (4 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id367447
Job Category Diploma
StateKarnataka
Country India

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Juniper Networks
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