TATA Digital Private Limited jobs - Control Tower Operations - Food Delivery

Control Tower Operations - Food Delivery

TATA Digital Private Limited
experience Fresher
salary Salary not disclosed
qualification
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Job is expired
Posted: 1 Year ago
Views:
Applications:
Openings: 2

Job Description

About the internship

Selected intern's day-to-day responsibilities include:

1. Continuously monitor the food delivery operations through our control tower dashboard, tracking orders from placement through to delivery, ensuring they are completed within agreed timeframes
2. Proactively identify and resolve any operational issues, such as delays or customer complaints, in real-time. Escalate complex issues to management when necessary
3. Liaise with restaurant partners and delivery personnel to ensure seamless order fulfillment. Address any concerns or queries they may have promptly
4. Utilize data from the control tower system to analyze performance metrics, identify trends, and recommend improvements to processes
5. Work closely with the customer support team to ensure a positive customer experience, providing assistance and resolution in case of any delivery-related issues
6. Monitor real-time delivery operations using the ONDC platform's control tower capabilities to ensure timely and efficient delivery of food orders
7. Coordinate with delivery partners, restaurants, and internal teams to address and resolve any issues that arise during the last-mile delivery process
8. Implement strategies to reduce delivery times and improve delivery partner performance
9. Analyze delivery data and metrics to identify trends, and areas for improvement, and implement best practices for last-mile execution
10. Communicate effectively with all stakeholders, including providing updates and resolving any concerns related to last-mile delivery
11. Assist in developing training materials and guidelines for delivery partners to improve delivery efficiency and customer service

Skill(s) required

  • Business Analysis
  • MS-Excel
  • MySQL
  • Operations
  • Earn certifications in these skills

    Who can apply

    Only those candidates can apply who:

    1. are available for full time (in-office) internship

    2. have relevant skills and interests

    * Women wanting to start/restart their career can also apply.

    Other requirements

    1. Worked in the data analysis domain preferably in the food delivery/hyperlocal

    delivery set up catering to ecommerce clients at large

    2. Preferably a bachelor's degree from a reputed institute with sound analytical skills

    Perks

  • Certificate
  • Letter of recommendation
  • Informal dress code
  • Number of openings

    2

    Certificate: Will be provided at the end of the Internship



    Job Particulars

    Role 
    Education B.Com, BA, BBA/BBM
    Who can apply Freshers
    Hiring Process Face to Face Interview
    Employment Type Internship / Projects
    Job Id 1524099
    Job Category BSc/BCA/BBM
    State Maharashtra
    Country India

    About Company

    TATA Digital Private Limited
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