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costumer service excecutive

Soir Software solutions
Freshers
10,000 - 13,000 Per Month
Job is expired
Posted on 14 May 19
Job DescriptionLast Date 13 Jun 19

Job functions:

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure

resolution

  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers

Job Type

Interview Type

Face to Face Interview, Telephonic Interview

Company Description
SOIR SOFTWARE SOLUTION's is the one-stop solution for all your organisational requirements. We provide a complete array of outsourcing services such as recruitments, payroll process, outsourcing, and other services. We have highly trained professionals who have knowledge and experience in various fields and they can help companies of any size to hire the top talents

We can help you enhance your business results by hiring, developing, motivating and rewarding your employees that perfectly matches your financial goals

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