Responsibilities:
Greeting customers and taking orders.
Processing payments.
Assisting customers with queries and providing solutions quickly.
Possessing excellent product knowledge to inform and increase sales.
Following up on orders to prevent delay and frustration.
Updating the product inventory.
Cleaning the customer area during quiet times to ensure a neat appearance.
Ensuring that each customer leaves the store satisfied.
Should assist the customers at the counter with their queries and at the same time provide them with the resolution effectively.
Should ask questions and provide relevant information to the customers that they might need and then list down the orders which the customers might purchase thereby providing them excellent service.
Must treat all the customers with respect and courtesy.
Should mention each and every record in the computer including customer details and customer orders, pricing, quotations and should be able to retrieve it whenever needed.
Need to follow up on the orders which the customer makes and should be upbeat while resolving problems and ensuring customer satisfaction.
Should provide with quotes of various quotes which is appropriate.
Should also update the product details with any of the resources working in a continuous manner.
Keep yourself updated with the product inventory and its functionality.
Requirements:
High school diploma.
Knowledge and use of cash register.
On the job training.
Excellent interpersonal and communication skills.
Good personal appearance.
Conflict management skills preferred.