Creator-Product Support jobs in Mumbai at Saavn

JOB TITLE: CREATOR - PRODUCT SUPPORT

LOCATION: MUMBAI

Our Story

JioSaavn is South Asia'™s leading music streaming service. We are over 200 entrepreneurs, across New York, California, Mumbai, Gurgaon, and Bangalore, who help music lovers access, discover, and listen to their favorite songs across languages and genres. In early 2018, a merger between JioMusic and Saavn was announced; creating a combined entity valued at over $1 billion.

We blend digital technology, data analysis (which we have affectionately coined Music Science),and a strong, fearless business acumen to reach all corners of the globe. Through partnerships with Apple, Google, Amazon, Facebook, Twitter and Shazam - to name a few - JioSaavn reaches more music fans across the world. Our award-winning mobile products, partnerships, innovations and thought leadership have been featured in some of the world's leading publications, from The New York Times, to The Wall Street Journal, The Economic Times to Forbes, and many more. We are well-funded by some of the world's most successful institutional investors and global media companies as well as a number of strategic individuals. Beyond investing, they are advisors and supporters of our vision, our passion, and our collective ability to deliver a revolutionary music experience as the leader in India.

Our Culture

At JioSaavn, we ignite passion and performance to work towards a collective goal: creating the perfect mobile entertainment ecosystem that delivers the best possible music experience to millions of listeners around the world. Our default mode is that of perpetual innovation. Together, we form a concerted rhythm that goes beyond borders. We don't just go with the flow, we create it.

JioSaavn offers a dynamic and unconventional work environment, full of fun wholesome experiences '“ from in-office performances by some of the world's most beloved musicians to opportunities for international travel. We believe creativity and technology blend together like sweet melodies. When you choose JioSaavn, you join a diverse world of high-calibre techies, artists, and inventors hailing from companies like Yahoo!, Twitter, LinkedIn, Google, Qualcomm, HBO, Microsoft, Flipkart, Amazon, Paytm, Quikr, MSN, and NDTV. We are one of the few digital companies to provide employment opportunities that meet the Silicon Valley benchmark '“ right here in Mumbai! Figures, since we've got Silicon Valley covered, too.

Our value-based, people-first work culture is about empowering every individual in our global team to be catalysts for change in this dynamic digital world. Every day is an opportunity to bring your vision to life, and to expand, learn and grow. No idea is left unconsidered. No voice is left unheard.

With listeners speaking multiple languages in almost every country in the world, we like to think we have the most diverse user base on the planet. This has only been made possible because of the value we place on radical inclusivity in our offices across the globe. We believe different is wonderful, and what sets us apart is also what brings us closer. JioSaavn prides itself on being an equal opportunity employer. We have committed ourselves to creating a safe environment with fair and equal access and opportunities, sans discrimination. We encourage everyone to be open to experiences and perspectives beyond their normal; divergent thinkers create differentiated products, and even better music.

If our vibe matches with yours, we'd love to hear from you.

Role

JioSaavn team seeks a team player to provide high quality and efficient customer service and support to musicians & podcasters using the JioSaavn Creator Platforms. The perfect candidate will be a role model of service delivery for JioSaavn and will serve as the primary interface with them.

Responsibilities

Responsible for being attentive & responding professionally to every creator query encountered through emails & social media.
Responsible for verifying authenticity of the registered artists through social media and driving the access requests for JioSaavn creator platforms.
Respond to creator feedback & queries in a timely, accurate, and professional manner.
Escalate issues to the reporting manager and other JioSaavn teams when encountered, follow-up to get a turn around time for the fix, and keep the creator updated on the issue.
Troubleshoot minor technical errors encountered by the listeners by asking relevant questions and probing well to reach the root cause of the issue.
Maintain a professional working relationship with creators and colleagues
Document most asked questions/queries to consolidate & update FAQs of creator platforms.

Requirements

Graduated Bachelor's Degree from an accredited institution.
Excellent English-language communication skills including ability to communicate clearly, professionally, both verbally and written, and at a level suitable for a variety of audiences.
Excellent listening skills with inquisitive, positive, team-oriented, enthusiastic approach.
Self-motivated work ethic.
Friendly, polite, and tactful nature.
Ability to handle diverse customers and situations with patience.
Ability to cope with multiple projects and deadlines.
Ability to work effectively both as an individual and in a team environment.
Experience with the internet and high-tech industry.

Benefits And Perks

At JioSaavn, we blur work and play, and you get all the perks of a global company. You will get to work with a dynamic group of entrepreneurs, who are delivering results and working zealously across time zones to make a difference in the way the world experiences music. We love what we do, and we think you will too.