Overture Rede jobs - CREDIT CONTROL ASSISTANT

Payroll: Overture Rede IT Infrastructure Solutions Pvt. Ltd.

Profile:CREDIT CONTROL ASSISTANT (Debt Collector)

Location: Bangalore- (Koramangala)

Qualifications:
• Possession of a Degree/Diploma in any field from a recognized Institution  ( Diploma in Banking, or Credit management background will have an added advantage)
• 6 months experience in debt collection, call center, Credit department or Sales and Marketing environment will be added advantage.
• Strong analytical power, good problem solving skills and ability to work under pressure.
• Good negotiation skills.
• Good communication and interpersonal skills to manage customers in default.
• Fluency in both spoken and written English and Hindi.
• Computer literate.

Criteria:
+ Immediate Joining (Within a Week from Today)
+ Good at communication
+ Proficient in English and Hindi
+ Good Convincing skills
+ Graduate / pursuing graduation
+ Age - 20+ (till 30 age eligible)
+ Should be willing to work
+ Experienced candidates are preferred

Education: Any

Freshers also can apply.

Responsibilities:
• Handling multiple clients in different debt default categories and meeting set collection targets
• Ensure timely and effective collection of mobile loans.
• Advise customer on ways of clearing their debts while communicating to them on the importance of paying their loans on time and consequences of non-payment/delayed payment.
• Input customer call response and feedback in company System Collection module.
• Retain customer loyalty while initiating process for collection of   payment.
• Communicating with customers in a diligent, courteous and professional way while pursuing for loan payment.
• Gather and collect customer feedback/complaints when they arise.
• Give or try to solve customers’ challenges whenever they arise. Provide customers with their correct account details e.g. balances, account numbers process of making payment etc.
• Attending to all status review meetings with the Supervisor at the Departmental level as Organize, manage and implement the most suitable debt recovery method and techniques.
• Maintaining data integrity and keep customer details confidential
• Timely and accurate preparation of status reports for the team leader
• Undertake any additional duties that may be prescribed by the immediate supervisor/team leader.