Collectius CMS India Pvt Ltd jobs - Credit Management executive

Overview:

Join our dynamic team as a Credit Management executive and play a crucial role in revenue collection. This position requires hands-on, proactive individuals who are enthusiastic about making a difference in our ever-growing organisation. Reporting to the Credit Management Supervisor, you will contribute to achieving team targets and ensuring the efficient recovery of outstanding payments.

Responsibilities:

●      Liaise directly with customers via telephone calls to negotiate outstanding payments.

●      Initiate necessary recovery actions such as SMS, email, letters, skip tracing, and site visits.

●      Conduct a minimum of 100 [SJ1] outgoing calls daily to negotiate repayment arrangements with customers.

●      Contribute to achieving team targets set.

●      Ensure daily follow-up and escalate all assigned cases to achieve the targets set.

●      Track assigned accounts to establish contact with customers and negotiate payment deadlines and payment plans.

●      Responsible for the administration and compliance of the credit recovery process.

●      Participate in continuous process improvement initiatives.

●      Liaise with Operations Support staff on urgent portfolio matters.

●      Maintain a close relationship with other executives in the portfolio to enhance collection efforts.

●      Generate activity reports and provide regular updates to the Team Leader.

Requirements:

●      Fluent in English, proficiency in another language (Mandarin, Malay, or Tamil) will be an added advantage.

●      Proficient in Microsoft Office.

●      At least 1 year of relevant working experience, preferably in the Finance industry or collection agency.

●      Experience from call centre operations.

●      Minimum high school diploma or equivalent.

●      Strong communication, negotiation, and customer handling skills.

●      Familiarity with collection strategies and creative negotiation approaches.

●      Good computer skills are a must.

●      Ability to achieve personal performance KPIs and contribute to team targets.

●      Excellent teamwork and ability to work under pressure.