Raghav IT Solution service Pvt.Ld jobs - Credit Officer

1.       Ensure all DOVR files achieve status ITPD or ITSC within 4 hours of the file achieving DOVR status.

2.       Prepare a note sheet with notes reflecting all queries and pending documents. This note sheet is the support tool to call the customer and resolve pending issues

3.       NECESSARILY call the customer. We expect all customers to be called so that we acknowledge the receipt of his application and papers. Confirm pending documents, agree to next action for every document and query. There are instances when a customer is unable to take a call, in such cases send an email.

4.       Prepare the interview sheet on line and as part of the interview sheet, update all pending documents and queries. All pendency’s to be assigned for next action, date & time, the person who will perform the next action.

5.       Refresh dashboard to understand if all pending documents and queries are resolved even while the status remains ITPD.

6.       Ensure all actions due by all concerned are taken, follow up done with the customer and SO, if required, new action date and time assigned. Wherever required due escalations to be done for non performance of action due

7.       It is expected that the Officer Credit will complete the file and move it to RHDFC stage in 3 working days of the file achieving DOVR status.

8.       80% of the files submitted as RHDFC should not appear in File Requirements (FR).

9.       The rest 20% should be resolved within 2 working days of the FR being raised.  

10.   All queries raised or pending documents identified by HDFC need to examined and in case not found genuine, revert to HDFC immediately so that the file does not reflect in FR for the wrong reasons.

11.   If the FR status is agreed upon, then speak to the customer and / or the SO, resolve the query, update and revert to HDFC. In case the query resolution requires submission of a document, try to secure the same on email preferably so as to save time. If the documents are voluminous or cannot be mailed for any other reason, ensure assignment to the customer and / or the SO such that the files move to Re-review stage within 2 days of the FR being raised.