Sigaram group jobs - CRM - CUSTOMER RELATIONSHIP MANAGER

CRM - CUSTOMER RELATIONSHIP MANAGER

Sigaram group
experience Fresher
salary 25,000 - 30,000 Per Month
qualification
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Posted: 1 Year ago
Views: 2
Applications: 4
Openings: 1

Job Description

JOB DESCRIPTION CRM - CUSTOMER RELATIONSHIP MANAGER

 

1.      Develop& execute customer relationship management campaigns to increase customer loyalty

2.      Prepare a set of universal customer relationship procedures & apply them at every level of the company

3.      Analyze customer behavior and measure their impact on business outcomes to update strategies

4.      Maintain smooth communication with customers and promptly reply to their queries

5.      Respond and resolve customer complaints quickly and efficiently

6.      Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively

7.      Run effective promotional activities to optimize sales growth and customer retention

8.      Use existing customer data to gain new leads and potential customers

9.      Understand previous customer attitudes to better engage current customers

10. Identify new and more cost-efficient communication channels with customers

11. Identify the most efficient customer interaction approaches & prioritize them accordingly

12. Keep customers updated about the latest collections & special offers in order to increase sales

13. Adopt new trends & strategies to expand the customer base such as upselling and cross-selling

14. Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation

15. Notify admins and upper management about all the execution plans & required changes

16. Monitor direct competitors of the company and find out how they handle customer relationships

 


Job Particulars

EducationBA, BBA/BBM
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id969058
Locality Address Vadapalani
StateTamil Nadu
Country India

About Company

Sigaram Group is a diversified business organization in India, committed to providing world class services for its customers and partners in the sectors like Real Estate, Hospitality, Education, Health care, Finance and Media Services.

Sigaram Group owes its success and leadership position to it’s core philosophy of “ Caring you and our world for a better tomorrow” a guiding principle for holistic development. Sigaram Group, the name thousands of families vouch for trustworthiness and best business practices.

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