CRM EXCECUTIVE

Netmagic Solutions
Experience : 2 to 3 Years
Location : Mumbai
Job Role : HR
Posted on 05 Nov 19
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Job DescriptionLast Date 04 Jan 20
CRM EXCECUTIVE

2 - 5 Years

Mumbai

JD:
  • Single point of contact for the Renewal business, payment collection and any commercial change in existing service/contract for a set of accounts and also for the customer engagement in terms of provisioning, billing issues.
  • Touch base to all allocated customer for payment and Payment collection against given targets. Ensure effective relationship management in accounts and build trusted relationship with the client
  • To oversee all existing IDC renewal business within a given Industry and/or Account, ensuring that they are renewed on time, to budget and to the satisfaction of the customer and ensuring that the delivery of the project is profitable to IDC. Ensuring all Renewal related activities and renewal of all provisioned services on time
  • To process all the service deactivation/cancellation request received from client end (based on contractual commitment)
  • To process SCF (service change form) and take necessary action for all the customer request related to change in service, service upgrade/downgrade, Rate revision, consolidation of services, name change. As per requirements preparing proposals and SOFs for customers
  • Ensure high quality of sales customer retention & growth on expected lines
  • Identify the qualified contact and escalation matrix for renewal and payment process
  • Communicating with the Account Manager, Product Team and Commercial dept regarding renewal costing/pricing for the offerings and for any change in service/rate
  • Understanding the dispute, effectively escalate the same to concerned Department (AM/Billing/Support) and Dispute resolution in specific time frame
  • Identifying and preparing CNAF
  • Initiating Notices for undisputed payments
  • Initiating temporary suspension of services due to non-payment and corresponding follow-ups till closure
  • Initiating Legal Action and corresponding transaction under specific time frame
  • Coordination with Netmagic legal team and 3rd party lawyer for legal actions
  • Minimize Outstanding and wiping of Bad Debts.
  • Preparing dashboards, weekly reports with perfection and in a stipulated time frame.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
NTT Ltd. is a leading global technology services company bringing together 28 brands including NTT Communications, Dimension Data, and NTT Security. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure. 
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