About the role:

· Monitor relationships with existing customers through CRM systems
· Ensure the CRM system provides an effective sales funnel
· Develop and implement marketing techniques that will drive new customers
· Plan and manage Welcome Email, calls, escalations, handover/possession etc.
· Suggest new methods to address customers’ needs
· Track marketing metrics and trends, like conversion rates
· Assist with organizing promotional events to reach prospective customers

· Maintain sound customer relations, interact with customers to handle enquiries and complaints, process orders, prepare reports and receive visitors.

Qualifications:
· Technical expertise with CRM and analytical systems
· Strong communication skills along with a customer-oriented attitude· Graduate, MBA or PG in relevant field with 2-5 years of experience

The Safal Group is a renowned real estate developer with a strong focus on quality. They have successfully completed over 2900+ houses across Mumbai and Navi Mumbai. The company is committed to delivering exceptional projects and aims to set new benchmarks in the industry.