Thyrocare Technology LTD jobs - CRM Executive

• Identifying prospective clients and helping them understand our services.
• Coordinating with service partners to provide timely and quality service.
• Handling client grievances and providing solutions for superior client satisfaction.
• Introducing clients to the latest offers and schemes of the organization.
• Analyzing and preparing reports for management review periodically.

Responsibilities and Duties

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.