Rackspace Technology jobs - CS Business Operation Analyst III-IN

CS Business Operation Analyst III-IN

Rackspace Technology
experience 4 Years
salary Salary not disclosed
qualification
Read More...
Posted: 2 Months ago
share this job
save job
Job is expired

Job Description

Job Description

Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Service Delivery Managers the Service Delivery Associate proactively manage inbound customer requests and ensure that these are seen through to full resolution. This requires routing workstreams to the most appropriate team, responding directly to customers’ needs and action frequent clerical and commercial tasks on behalf of the Service Delivery group.

Service Delivery Associates insure fast response to inbound customer requests, drive efficiency in service delivery tasks and processes, delivering a fanatical support experience.

Service Delivery Associates are responsible for taking ownership of the customer requests with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure. They ensure that their customers technical, administration and specialist support needs are met.

Job Requirements

Key Accountabilities
  • Monitor inbound customer ticket requests and route appropriately
  • Respond directly to customer information requests for specific task responsibilities
  • Monitor and progress open tickets within agreed time scales to ensure customer/internal response receipt
  • Proactively take ownership and work tickets
  • Identify common/recurring operational issues in support queues and support customer to resolution
  • Identify areas in which ticket volumes could be reduced and managed more efficiently through process or management change
  • Escalates support requests (phone/ticket) according to escalation procedures
  • Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales
  • Responsible for adhering to company security policies and procedure as directed.
  • Utilizing business knowledge, networks and commercial acumen to see tickets through to completion
Key Performance Indicators
  • Ticket workload completed
  • Customer satisfaction. Based on NPS Ticket score
  • Performance accuracy measures
  • Strive towards a world class target of 80% for the Net Promoter Score including NPS-T scores
  • Engagement of every customer within their customer base
  • Ticket and workload management
PERSON SPECIFICATION
  • Tenacious problem solver, will own issues until full resolution
  • Excellent communication skills, both written and verbal with great attention to detail
  • Strong rapport and relationship building skills with both internal departments and external customers
  • Strong level of business awareness and commercial acumen with solid understanding of financial terminology
  • Strong organizational, time management and prioritization skills
  • Able to take a creative approach to situations and problem solving
  • A minimum of 4 years experience in a Service Delivery / Account Management role
  • A minimum of 4 years experience in the IT industry or holds a good understanding of Internet Technologies
  • Understanding of IT industry working practices / methodologies – ITIL foundation certification desirable but not essential

VIEW MORE

Job Particulars

Job TypeFull Time
Hiring Process Face to Face Interview

About Company

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

VIEW MORE

VIEW LESS

Similar Jobs
experience 4 Years
locationGurgaon
salary Salary not disclosed
13 days ago
Quick Apply
Sales Manager
ZENATIX SOLUTIONS
experience 4 Years
locationGurgaon
salary Salary not disclosed
1 year ago
Quick Apply
Business Ops Analyst III-IN
RACKSPACE TECHNOLOGY
experience 4 Years
locationGurgaon
salary Salary not disclosed
13 days ago
Quick Apply
experience 4 Years
locationGurgaon
salary Salary not disclosed
1 year ago
Quick Apply
experience 4 Years
locationGurgaon
salary Salary not disclosed
1 year ago
Quick Apply
Sales Manager
GRACE GREEN INFRA
experience 4 Years
locationGurgaon
salary Salary not disclosed
16 days ago
Quick Apply
Product Manager
BLUESTACKS
experience 4 Years
locationGurgaon
salary Salary not disclosed
1 year ago
Quick Apply
experience 4 Years
locationGurgaon
salary Salary not disclosed
1 year ago
Quick Apply
Sales Manager
LEGALKART
experience 4 Years
locationGurgaon
salary Salary not disclosed
1 year ago
Quick Apply
Sales Manager
LIFE GRACIOUS INDIA
experience 4 Years
locationGurgaon
salary Salary not disclosed
9 days ago
Quick Apply
left slide     right slide
Jobs By LocationVIEW ALL
Active Jobs By Role
Accountant (1673) Admin (222) Agriculture and Dairy (23) Bartender (0) Architect (252) Beauticians / Spa (241) Bouncer (1) BPO / Customer care (3606) Caretaker / Nanny (22) Carpenter (31) Cashier (3) Cleaner / Washer (47) Construction / Laborer (57) Content Writer (1023) Counsellor (240) Cook / Chef (503) Data Analytics (6) Data Entry / Back Office (2021) Delivery (900) Design / Animation (1697) Digital marketing / SEO (1460) Draughtsman/Draftsman (2) Doctor / Physician (148) Driver (86) Electrician (110) Engineer (2523) Engraver (5) Event Planner (11) Fire Fighter (10) Fitter (97) Gardener(Mali) (1) Ground Staff (144) Hospitality Executives (1246) Housekeeping (191) HR (2810) Insurance Consultant (41) IT - Mobile Developer (576) Lab Technician (72) IT Hardware Engineer (258) IT Software-Engineer (6221) Language Translator (2) Legal (26) Librarian (0) Mechanic (512) Management Trainee (515) Media / Journalism (345) MIS Executive (12) Moulder (0) Nurse (214) Nutritionist / Dietician (5) Operations (137) Office Assistant / Helper (203) Operator / Machinist (240) Packager (13) Painter (6) Pharmacist / Medical Rep (207) Photographer / Videographer (43) Physiotherapist (9) Plumber (8) Research/JRF/SRF (337) Receptionist / Front Office (487) Retail / Store Executive (574) Rigger (1) Sales / Marketing (6982) Security / Guards (36) Sports Trainer (1) Tailor/ dress designer (169) Teacher (501) Tool & Die Maker (1) Tourist Guide (0) Trainer (61) Waiter / Steward (26) Ward Boy (3) Warehouse Executive (13) Welder (82) Others (3540)
safety tipsSafety Tips
Teamlease does not charge any kind of payment for a job.
get job tipsHow to get a Job early? Follow these tips

1.The more the Jobs you apply, the higher your chances of getting a job.

2. Keep your profile updated Update

Recruiters prefer candidates with complete profile information.

3. Keep visiting the Teamlease.com daily

Daily visit will ensure you won’t miss out on any Job opportunity.

4. Watch videos to improve Watch videos

Be a better candidate than others by watching these Job-related videos.

Rackspace Technology recruiting CS Business Operation Analyst III-IN Experienced(4 Years) candidates candidates nearby Gurgaon,.Rackspace Technology vacancies for CS Business Operation Analyst III-IN is recruited through Written-test, Face to Face Interview etc.
Rackspace Technology Company recruits a lot of Experienced(4 Years) candidates candidates every year based on the skills . The candidates with Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), BFA, BSW are selected to full fill the vacancies in Sales / Marketing job field. The candidates nearby Gurgaon, can apply for CS Business Operation Analyst III-IN position in Rackspace Technology. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Rackspace Technology recruitment, candidates are mostly chosen for the department of Sales / Marketing . To learn more about the current jobs and other details, it is better to go through official site of Rackspace Technology and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Rackspace Technology and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Rackspace Technology and near your city and get a secured career.