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CSR - Travel Desk Process

Transact BPO Services India Pvt.
Experience : Freshers
Location : Bangalore(Yeshwantpur )
Per Month: Rs. 15,000 - Rs. 25,000
Posted on 15 Feb 20
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Job DescriptionLast Date 15 Apr 20
Brief description of the Profile (Voice Process) :
You will be hired as Senior Customer Support Representative wherein you will be provided with comprehensive training in all the major streams for Customer Service operations
On the outset of your employment, you will be joining as Senior Customer Support Representativewherein you will be introduced to a world in which you are provided with comprehensive training in all the major streams including Customer Service and Operations on each level of your growth.
 You would be provided with handsome remuneration with basic salary and performance-based incentives.
Salary Take Home: Rs.18000/- to Rs. 25000/- per month.
Job Location: Yeshwanth, Bengaluru.
Languages: Excellent English, Hindi (Mandatory).
Job Role: Customer Support Representative/ Senior Customer Support Representative.
Job Type: Travel help desk (Voice).
Experience : 0 – 2 years of experience in the relevant field of Senior CSR.
Work Timings: Male candidates - Rotational Shifts and Female Candidates- Day shift - 6:00 am to7:00pm (Rotational week offs).
Cab Facility: No Cabs Provided (Shifts are given considering Public transport or Candidate having their own Transport).Week Off: 1 day rotational Off.
Age: 18Years to 34 Years.
Qualification Required: 
Any stream Degree or 10 + 2 (PUC) can apply. 
Having relevant TravelDesk experience is an added advantage.
Summary of Job :
As part of the responsibility, you shall be the voice of the Concierge services for a global leading bank. 
We focus to provide:
● Exceptional customer service to all enquiries, Emails, offers suggestions.
● Being polite, flexible and accommodating inefficiently handle large call volume
● Achieve and Maintain a consistent image of the service through performance and service orientation
● Ability to meet and exceed customer expectations to achieve customer delight.
Documents required for Interview: Latest Resume
Rounds of Interview:
1. HR - Face to Face, Aptitude Test (Minimum Test score - 80%)
2. OPS - Face to Face, Stability, Attitude, Knowledge Skills.
3. Client Round - Final Round
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Transact Global is young and dynamic. Although quintessentially Indian we serve an enviable international clientele of fortune 500 companies, governmental bodies and the domestic sector. Innovative thinking and pragmatic approach has helped us grow organically and we have come a long way since our inception in 2008. From an initial setup of just two founding members today we are a 1000+ seater ITES company offering exceptional Call Center and BPO services. Our satisfied and loyal client base of 60 plus companies stand testimony to our pioneering and innovative solutions we have been successfully rendering. We are a single-window solutions provider and offer a broad spectrum of services that include Call Center, BPO, Business Intelligence, Software Development, etc. What singularly differentiates us from the other players is the business analytics that we offer as a value addition Having access to a wealth of information we put it to good use and identify core strength and weaknesses in the system. This has greatly helped our clients relook their processes, improvise and make good the deficiencies. The government run projects have immensely benefited from our analytics, suggestions and advice offered thus far. Transact Global offers ITES services across all domains and to all enterprises however big or small. We believe in encouraging SME’s go online with their business and in spite of the low returns we take it up as a challenge and a learning process. The scale of experience and expertise garnered thus far uniquely positions Transact Global to serve a cross-platform of industries and offer advice on generating and enhancing revenue.
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