s

Cust Serv Spec.-Collections

Ixia
Experience : 4 Years
Education : Other Graduate
Location : Gurgaon
Job Role : Others
Posted on 03 Oct 20
Job is expired
Job DescriptionLast Date 01 Dec 20
Job Description

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration May act as lead for team responsible for booking orders and/or processing quotes In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products Resolves problems by applying established policies, procedures and tactics

Discipline: Collections

Provides administrative support in the collections process Implements credit approval decisions on new accounts Resolves, collects, and manages past due accounts and outstanding invoices Monitors processes and the effectiveness of business controls and recommends
improvements Ensures proper control, recording and classification of transactions Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries Interfaces with sales support, customer service and accounts receivable to reconcile accounts
  • Evaluates customer service assignments and determines actions required
  • Customer service tasks involve analysis and new/customized approaches
  • Solves complex administrative problems requiring breadth/depth of customer service knowledge
Job Qualifications
  • Requires higher education or specialized training/certification, or equivalent combination of education and experience
  • Typically minimum of 5 years relevant experience for entry to this level
  • Requires extensive knowledge and skills to complete specialized tasks
Job FunctionCustomer Service

    Shift

    Day Job

    Schedule

    Full Time (F)

    Travel Required

    None

    Duration (Temp Positions Only)

    Not Applicable
  • Cust Serv Spec.-Collections
  • Experience : 4
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Ixia
Job is expired
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