Qcentrio Pvt Ltd jobs - Customer Associate

Role: Customer Associate
Position: 200 open position
Shift: Night shift
Education: Any graduate or intermediate (10+2) is also preferable.
Job type: Permanent
Client: Top MNC
Experience: Fresher Preferred

• Responsible for answering customer support calls for general queries related to products.
• Provide quality customer service and support via telephone to ensure that customers’ issues & and complaints are resolved.
• Provide quality service to all clients.
• Provide quality customer assistance via telephone to bring resolution to escalated customer product and service issues.
• Should be trained and updated in industry-specific technology and in client’s processes, applications, utilities, and products.
• Maintain a high level of expertise, soft-skills, and telephone etiquette.
• Escalate appropriate issues to team leads.