MMF Infotech Technologies Pvt Ltd jobs - Customer Associate-Voice process

Customer Associate (Voice process):-
The roles and responsibilities of customer associate include the following:-
1.Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of the customer.
2.Responsible for rendering useful administrative support to other members of the customer care team.
3. Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
4.Responsible for monitoring Call tracking for responses from an administrative team so call returns are done in a timely fashion.
5.Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
6.Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.      
Customer Support (Non Voice Process):-
The position holder will be responsible for responding to emails and chat to/from customers by ensuring proper resolution. In this role, one will be responsible to provide concise, quality customer service in a professional, timely, and courteous manner, and maintain communication for every interaction on system. The ideal candidate will need to have excellent customer sensitivity and the ability to multi-task in a dynamic, high volume contact centre environment.
Job Responsibility
1.Comprehend and process all email and chat correspondences from customers in a timely manner.