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Customer Associate-Voice Process

MMF Infotech Technologies Pvt Ltd
Experience : Freshers
Location : Indore
Per Month: Rs. 10,000 - Rs. 18,000
Posted on 11 Feb 20
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Job DescriptionLast Date 11 Apr 20
Customer Associate (Voice process):-
The roles and responsibilities of customer associate include the following:-
1.Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of the customer.
2.Responsible for rendering useful administrative support to other members of the customer care team.
3. Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
4.Responsible for monitoring Call tracking for responses from an administrative team so call returns are done in a timely fashion.
5.Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
6.Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.      
Customer Support (Non Voice Process):-
The position holder will be responsible for responding to emails and chat to/from customers by ensuring proper resolution. In this role, one will be responsible to provide concise, quality customer service in a professional, timely, and courteous manner, and maintain communication for every interaction on system. The ideal candidate will need to have excellent customer sensitivity and the ability to multi-task in a dynamic, high volume contact centre environment.
Job Responsibility
1.Comprehend and process all email and chat correspondences from customers in a timely manner.
Job Responsibility
1.Comprehend and process all email and chat correspondences from customers in a timely manner.
2.Provide successful research resolution to all customer by replying in a prompt and professional manner via email and chat.
3.Complete all customer care follow-ups in a timely fashion.
4.Maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service.
5.Provide alternatives & Superior customer experience on emails and chat.
6.Ability to take quick decisions and respond to customer inquiries in an appropriate manner.
7.Be nimble and flexible to serve in multi-channel environment as per business requirement.   
Job Type : Full Time
Interview Type : Written-test, Face to Face Interview
Company Description
MMF Infotech is a renowned IT solutions provider, and we offer a comprehensive package of tech-savvy services clubbed with innovative solutions. As a leading technology partner, we hold expertise in Digital marketing, SEO, SMM, Web Design, Mobile App development, Ecommerce development, Back Office Support services and Emerging technologies like Alexa Skills, Machine Learning and Artificial Intelligence.We do not deal with domestic clients, we have clients from international market like: U.K. , U.S.A., China etc and therefore the candidate must possess excellent written and verbal communication skills. 
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