Unistays jobs - Customer Booking Representative

Customer Booking Representative

Unistays
experience Fresher
salary Salary not disclosed
qualification
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Posted: 11 Months ago
Views: 1
Applications: 0
Openings: 1

Job Description

We are looking for a dedicated and customer-focused individual to join our team as a Customer Booking Representative. In this role, you will be responsible for assisting customers with their bookings, providing information about our stays, and ensuring a seamless reservation process. Your excellent communication skills and attention to detail will contribute to creating a positive customer experience.

Responsibilities:

  • Receive and respond to customer inquiries and booking requests through various communication channels, such as phone calls, emails, and live chat.
  • Assist customers in selecting the appropriate stay based on their preferences and requirements.
  • Provide accurate and up-to-date information about our stays, including availability, pricing, amenities, and policies.
  • Guide customers through the reservation process, ensuring all necessary details are collected and entered correctly.
  • Manage and update the reservation system to record bookings, cancellations, and modifications accurately.
  • Process payments and provide customers with confirmation of their reservations.
  • Address customer concerns, complaints, and issues in a timely and professional manner, aiming for effective resolutions.

  • Job Particulars

    Who can applyFreshers
    Hiring Process Face to Face Interview, Telephonic Interview
    Employment TypeFull Time
    Job Id1034810
    Job Category Tech Support
    StateKerala
    Country India

    About Company

    Unistays is an online booking portal specializing in unique accommodations like Glamping, Boutique Homestays, Farmhouses, Caravans, and Camping. Our platform offers a convenient website and mobile app for both Android and iOS, connecting travelers with extraordinary stays beyond traditional hotels. We curate a handpicked collection of quality and distinctive properties while prioritizing customer satisfaction and sustainable travel practices.
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