NLB Services jobs - Customer Care Associate

Hello Guys,

*We are urgently hiring for 'AR Caller' in US Healthcare process.

*To Fix up the interview schedule (Please fix your interview schedule before walk-in):

*Applicant Eligibility : Under Graduate/Graduate with min. 1.5 yr of Experience in US Healthcare Process can apply for a better salary & future. Job Description :*
*

• Position Title : Customer Care Associate
• Function : US Healthcare
• Language Required : English
• Location : Chennai.
• Shift : 05:30 PM IST - 03:30 AM IST (EST)
• Salary - Hike on your Last drawn salary
• 5 days Working (Saturday & Sunday fixed off)

Required Skills set :

• Ability to work regularly scheduled shifts from Monday-Friday 17:30 pm to 3:30 am IST.
• University degree or equivalent that required 3+ years of formal studies of the English language.
• 1+ year(s) of experience in global call center, where you would have to collect outstanding Account Receivables that will require making up to 20 outbound collection phone calls per shift.
• 1+ year(s) of experience in healthcare industry that requires knowledge of the medical billing process (including denial management) of Physician and Hospital groups.
• 1+ year(s) of experience with the Microsoft Office suite that required daily use of Excel and Word.
• 1+ year(s) of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Responsibilities and Duties :

• Connecting with our Client's Business Partners in United States (typically Insurance Companies) to follow up on outstanding Accounts Receivables.
• Act as Senior AR Resource handling more complex/aged inventory.
• Ensures assigned accounts are worked towards resolution.
• Follow the basic rules as provided in the Standard Operating Procedures.
• Assist in resolution of outstanding issues from previous transactions.
• Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing timeline as per contract
• Help the team to achieve the critical service levels (cash and aging) of the customer.
• Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.
• Analyzing medical insurance claims for quality assurance.
• Resolving moderately routine questions following pre-established guidelines.
• Performing routine research on customer inquiries.
• Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.

Compensation & Benefits : upto 4.40lpa + Incentives; will be decided based on qualification, experience and interview. ESIC, PF & Gratuity, as per applicable law. Group Insurance, Cover.

Perks and Benefits
Quarterly Incentives