Customer Care Associate

NLB Services
Experience : Freshers
Location : Chennai
Per Month: Rs. 25,000 - Rs. 36,000
Job Role : Others
Posted on 04 Jan 20
Job is expired
Job DescriptionLast Date 21 Feb 20

Hello Guys,

*We are urgently hiring for 'AR Caller' in US Healthcare process.

*To Fix up the interview schedule (Please fix your interview schedule before walk-in):

*Applicant Eligibility : Under Graduate/Graduate with min. 1.5 yr of Experience in US Healthcare Process can apply for a better salary & future. Job Description :*

  • Position Title : Customer Care Associate
  • Function : US Healthcare
  • Language Required : English
  • Location : Chennai.
  • Shift : 05:30 PM IST - 03:30 AM IST (EST)
  • Salary - Hike on your Last drawn salary
  • 5 days Working (Saturday & Sunday fixed off)

Required Skills set :

  • Ability to work regularly scheduled shifts from Monday-Friday 17:30 pm to 3:30 am IST.
  • University degree or equivalent that required 3+ years of formal studies of the English language.
  • 1+ year(s) of experience in global call center, where you would have to collect outstanding Account Receivables that will require making up to 20 outbound collection phone calls per shift.
  • 1+ year(s) of experience in healthcare industry that requires knowledge of the medical billing process (including denial management) of Physician and Hospital groups.
  • 1+ year(s) of experience with the Microsoft Office suite that required daily use of Excel and Word.
  • 1+ year(s) of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Responsibilities and Duties :

  • Connecting with our Client's Business Partners in United States (typically Insurance Companies) to follow up on outstanding Accounts Receivables.
  • Act as Senior AR Resource handling more complex/aged inventory.
  • Ensures assigned accounts are worked towards resolution.
  • Follow the basic rules as provided in the Standard Operating Procedures.
  • Assist in resolution of outstanding issues from previous transactions.
  • Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing timeline as per contract
  • Help the team to achieve the critical service levels (cash and aging) of the customer.
  • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.
  • Analyzing medical insurance claims for quality assurance.
  • Resolving moderately routine questions following pre-established guidelines.
  • Performing routine research on customer inquiries.
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.

Compensation & Benefits : upto 4.40lpa + Incentives; will be decided based on qualification, experience and interview. ESIC, PF & Gratuity, as per applicable law. Group Insurance, Cover.

Perks and Benefits
Quarterly Incentives

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Recruitment partner.........
Job is expired
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