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Customer Care Associate

NLB Services

Experience : Freshers

Education : BBA/BBM, BDS, BCA, BE/B.Tech, BHM, 12th Pass (HSE), BSc, B.Arch, Diploma, B.Pharm, B.Com, BA

Location : Chennai

Per Month: Rs. 25,000 - Rs. 36,000

Job Role : Others

Posted on 04 Jan 20

Job is expired

Job DescriptionLast Date 21 Feb 20

Hello Guys,

*We are urgently hiring for 'AR Caller' in US Healthcare process.

*To Fix up the interview schedule (Please fix your interview schedule before walk-in):

*Applicant Eligibility : Under Graduate/Graduate with min. 1.5 yr of Experience in US Healthcare Process can apply for a better salary & future. Job Description :*
*

Position Title : Customer Care Associate
Function : US Healthcare
Language Required : English
Location : Chennai.
Shift : 05:30 PM IST - 03:30 AM IST (EST)
Salary - Hike on your Last drawn salary
5 days Working (Saturday & Sunday fixed off)

Required Skills set :

Ability to work regularly scheduled shifts from Monday-Friday 17:30 pm to 3:30 am IST.
University degree or equivalent that required 3+ years of formal studies of the English language.
1+ year(s) of experience in global call center, where you would have to collect outstanding Account Receivables that will require making up to 20 outbound collection phone calls per shift.
1+ year(s) of experience in healthcare industry that requires knowledge of the medical billing process (including denial management) of Physician and Hospital groups.
1+ year(s) of experience with the Microsoft Office suite that required daily use of Excel and Word.
1+ year(s) of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Responsibilities and Duties :

Connecting with our Client's Business Partners in United States (typically Insurance Companies) to follow up on outstanding Accounts Receivables.
Act as Senior AR Resource handling more complex/aged inventory.
Ensures assigned accounts are worked towards resolution.
Follow the basic rules as provided in the Standard Operating Procedures.
Assist in resolution of outstanding issues from previous transactions.
Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing timeline as per contract
Help the team to achieve the critical service levels (cash and aging) of the customer.
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.
Analyzing medical insurance claims for quality assurance.
Resolving moderately routine questions following pre-established guidelines.
Performing routine research on customer inquiries.
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.

Compensation & Benefits : upto 4.40lpa + Incentives; will be decided based on qualification, experience and interview. ESIC, PF & Gratuity, as per applicable law. Group Insurance, Cover.

Perks and Benefits
Quarterly Incentives

Job Type : Full Time

Interview Type : Face to Face Interview

Company Description

Recruitment partner.........

Job is expired

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