Function
performed Customer Care
The position operates 9:30 to 18:30.
iii. Problem & Challenges
iv.
Freedom to Act
· Within guidelines
and as per process, individual is empowered to take action.
The performance is monitored based on:
1. Timely
escalations and updating as per the matrix
2. Replying
to customer’s query within the pre-defined timelines.
v.
Co-ordination activities
III.
CHANGES TO BUSINESS ENVIRONMENT
Skills:
Able to
work on own initiative
Team
Player
Good
communication skill,
Willingness
to work in any shift,
Good
command over spoken and written English,
Good
knowledge of Computers,
Good
telephone handling skills,
Ability to
empathize with the customer, smart, confident and enthusiastic with a flair for
customer service,
Good
analytical skills
Knowledge:
Required
updating himself/herself with new technologies.
i. Job
Challenges:
High
Average Speed of Answer & Answer Ratio.
High
level of Customer satisfaction.
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