Customer Care Associate recruitment in Gurgaon - kohler india corp pvt ltd

Customer Care Associate

For a client of TeamLease Services Ltd
experience 1 to 2 Years
salary 2,40,000 - 3,00,000 Per Year
qualification
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Posted: 5 Years ago
Views: 3
Applications: 10
Openings: 1

Job Description

Function performed Customer Care

The position operates 9:30 to 18:30.

  • TT opening for service Call.
  • Follow up with Field Team and other internal departments for resolution and closure of complaints.
  • Ensuring the addressing of customer complaints by concerned team.
  • Assigning the trouble tickets for resolution to the relevant team of Field.
  • Seeking exact impact from the customer and conveying the same information to the resolution team.
  • Escalation to relevant department as per escalation matrix if the fault is not resolved on time.
  • Updating customer via phone regarding the status of their complaint.

     iii. Problem & Challenges

  • To work in multi technology environment.

 

iv. Freedom to Act

·        Within guidelines and as per process, individual is empowered to take action.

The performance is monitored based on:

1.    Timely escalations and updating as per the matrix

2.    Replying to customer’s query within the pre-defined timelines.

v. Co-ordination activities

Internal:Field Service, Sales, Marketing, Quality & Supply Chain for customer fault resolution.

External: Dealer & Distributor, Service Partner, Vendor.

  III. CHANGES TO BUSINESS ENVIRONMENT

 Skills: 

Able to work on own initiative

Team Player

Good communication skill,

Willingness to work in any shift,

Good command over spoken and written English,

Good knowledge of Computers,

Good telephone handling skills,

Ability to empathize with the customer, smart, confident and enthusiastic with a flair for customer service,

Good analytical skills

Knowledge:

Required updating himself/herself with new technologies.

i.             Job Challenges: 

High Average Speed of Answer & Answer Ratio.

High level of Customer satisfaction.


Job Particulars

Role Others
EducationBA
Who can applyExperienced (1 to 2 Years)
Employment TypeContract
Job Id95546
StateHaryana
Country India

About Company

For a client of TeamLease Services Ltd recruiting Customer Care Associate Experienced(1 to 2 Years) candidates candidates nearby Gurgaon,.For a client of TeamLease Services Ltd vacancies for Customer Care Associate is recruited through Written-test, Face to Face Interview etc.
For a client of TeamLease Services Ltd Company recruits a lot of Experienced(1 to 2 Years) candidates candidates every year based on the skills. The candidates with BA are selected to full fill the vacancies in Others job field. The candidates nearby Gurgaon, can apply for Customer Care Associate position in For a client of TeamLease Services Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the For a client of TeamLease Services Ltd recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of For a client of TeamLease Services Ltd and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of For a client of TeamLease Services Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in For a client of TeamLease Services Ltd and near your city and get a secured career.
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