Customer Care Executive

Aarya ITES Pvt. Ltd.
Experience : Freshers
Education : BE/B.Tech, Diploma, B.Com
Location : Ahmedabad(Bodakdev )
Per Month: Rs. 12,500 - Rs. 20,000
Posted on 22 Jan 20
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Job DescriptionLast Date 21 Mar 20

Job Description Summary:

We are looking for experienced candidates for Back Office Technical Support Engineer - Executive, having good technical, computer & software knowledge. Any ERP knowledge is preferable.

Job Title: Executive Engineer – Back Office Technical Engineer

Job Type: Full time (6 days a week)

Location: Ahmedabad

Education: Diploma/Graduate – Electronics Engineering

Primary job Responsibilities include:

  • Attend service calls from clients
  • Register complains and give satisfactory feedback to client
  • Give support on call / on line
  • Coordination with field engineers
  • Allocate calls to field engineers
  • Take daily update of ongoing projects and service calls
  • Authorize expense claims
  • Renew AMCs & follow ups
  • Make sure PMC are done on time
  • Make AMC quotations and coordinate with clients
  • AMC payment follow ups
  • Manage all data related to technical support department in ERP
  • Software installation, training & online support to clients
  • Purchase of misc. accessories required by engineers
  • Proper documentation of all reports related to technical department
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description

We offer a range of solutions such as video surveillance, burglar alarms, fire alarms, access control, time attendance, video door phones, Wired & Wireless Networks and video wall for command & control stations.  The services range from home security systems to corporate surveillance, from service for educational institutes to religious institutions, from ground level-individual safety to society level to city to state to central level- covering all spheres and levels of security. 

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