Riddle Room jobs - Customer Care Executive

Job Description

• As an Escape Artist/Game Master you are a storyteller, advisor, actor and problem solver. 
• You will work in Riddle Room Koramangala and interact directly with the players to deliver entertaining and memorable experiences. We are looking for quick learners with strong attention to detail, but most importantly, applicants should have a knack for hospitality and customer service. Working hours would be from 10:30 to 21:00. 
  

Role

• Being outgoing, courteous and engaging with all of our participants.
• Setting up the Escape Room for each new game session and ensuring all props are in proper working order. This often has to be done in a very short time frame between game sessions.
• Greeting participants and instructing them in the rules of the game as well as relating the backstory.
• Being present during game play in a professional and unobtrusive manner while being available for answering questions and giving direction where needed.
• Keeping track of the inventory of props and ensuring all props in the game area are in working order.
• Managing our social media presence and interacting with the public online as well as handling incoming emails.
• Keeping track of online bookings.
• You must be able to be calm and friendly while under pressure and able to think on your feet. The Escape Room experience is a live event and you must be able to handle the unexpected.

Requirements

• Confident in speaking to a group of people
• Willing to work on public holidays and weekends 
• Excellent oral, written and interpersonal skills
• Passionate about Games, Puzzles and all things that intrigue (preferable)
• Should be Fluent in English, Hindi and Kannada.
• Candidate should have a minimum of a bachelor’s degree
• Should be energetic and have an outgoing personality.