42students jobs - Customer Care Executive

Customer Care Executive

Responsibilities:-

·        Interact with customers through Calls. (Voice Process)

·       Recommend potential products or services to customers by analyzing customer needs.

·       Focus on achieving targets based on call quality, connectivity, and sales conversion. 

·       Maintains customer records by updating account information in the database.

·       Understand the customer's queries and identify the customer's needs and give the best resolution to the customer.

·       Maintain relationships with customers by providing support, information, and guidance and providing them with 100% satisfaction with the product they purchase.

·       Focus on quality of work and documentation of the action as well.

·       Be a team player and maintain team spirit, and positive energy at work.

·       Flexibility to work rotational shifts during the day and punctuality to work is a must.

Skills Required:-

·       Customer Relationship Management

·       Basic Excel skills

·       Communication skills in English, Kannada, and Hindi. Additional languages are an added advantage.

Education Qualification:-

·       Any degree is acceptable

Eligibility:-

·       Freshers or 1+ years of experience