Customer Care Executive
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FOR IMMEDIATE JOINERS - EASY SELECTION.
EASY
TO CRACK THE INTERVIEW.
Easy Rounds of Interview.
Any
graduate or Undergrads 2022 awaiting results can appear.
Roles and Responsibilities :
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives.
Requirements
and Skills
Familiarity with our industry is a plus
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Benefits
Attractive Unlimited incentive structure.
2 way cab
Location
- Bangalore
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