Black And White Business Solutions jobs - Customer Care Executive

Customer Care Executive

Black And White Business Solutions
experience Fresher
salary Salary not disclosed
qualification
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Posted: 1 Year ago
Views: 1
Applications: 0
Openings: 1

Job Description

Customer Care Executive

LOOKING FOR IMMEDIATE JOINERS - EASY SELECTION.

EASY TO CRACK THE INTERVIEW.

Easy Rounds of Interview.

Any graduate or Undergrads 2022 awaiting results can appear.

Roles and Responsibilities :

  • Respond to customer queries in a timely and accurate way, via phone, email or chat

  • Identify customer needs and help customers use specific features

  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

  • Monitor customer complaints on social media and reach out to provide assistance

  • Share feature requests and effective workarounds with team members.

  • Inform customers about new features and functionalities

  • Gather customer feedback and share with our Product, Sales and Marketing teams

  • Assist in training junior Customer Support Representatives.

Requirements and Skills

  • Familiarity with our industry is a plus

  • Understanding of how CRM systems work

  • Excellent communication and problem-solving skills

  • Multi-tasking abilities

  • Patience when handling tough cases

Benefits

  • Attractive Unlimited incentive structure.

  • 2 way cab

Location - Bangalore


Job Particulars

EducationB.Com, BBA/BBM, BCA, BSc, BFA, BSW
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id858292
Job Category Tech Support
Locality Address Bellandur , Brookefields , CV Raman Nagar
StateKarnataka
Country India

About Company

Black And White Business Solutions
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