Designation : Customer Care Executive.
Qualification: Graduates or Puc.
Fresher or Experience
Languages: English with Hindi.
Rounds of Interview: HR Round & Ops Round.
Immediate Joiners Preferred.
Salary: Fresher 20363 CTC 15300 Take home /
Experience 25000 CTC 19500 Take home.
Mode : WFO
Days of Work : 6 days of working with 1 day Rotational week off.
Cab : No
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality