Healofy jobs - Customer Care Executive

About the Role:
- We are looking for a customer experience executive to support the Customer Experience Team at Healofy.

 
Responsibilities:
- Building world-class experience for users at all touchpoints at all stages fo journey
- Identifying customer cohorts and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions, and engagements – from purchase to unboxing(packaging, messaging, etc.) and product return to customer support.
- Track Customer Experience across different channels and touchpoints
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports
- Performing product tests, evaluating after-sales and support services, and facilitating improvements

Basic Qualifications:
- Commerce Background 
- Attention to detail and keen eye to customer's voice
- Strong communication with a customer-centric approach
- Knowledge of online customer engagement platforms and channels
- Ability to work with multiple stakeholders and coordinate accordingly
- Data handling with Excel and SQL/Metabase,
- Should have know-how about CRM tools (Freshdesk, etc)
- Can speak/write & understand Kannada, English, Malayam, Tamil will be preferred.

• 6 Days a week
• Office-based Job
• Female Candidates Only 
• Location: Bangalore 
• 0-2 Years of Experience 
• Freshers/ Graduates/ Under Graduate/ Commerce Background/ Women Planning to restart their Career