Gold Appraiser:- 1) To ensure 100% right valuation - capturing right cartage, proper stone deduction etc. 2) Adhering to high ethical standards and comply with all the laid down processes/policies - KYC adherence, maintaining all important registers etc. 3) To provide high-quality customer service, prompt resolution of queries pre & post loan disbursal. 4) Supporting branch staff in business development activities & helping to achieve branch targets. Customer Care Executive:- 1)Participate in field-marketing activities to improve the brand visibility of IIFL_Gold Loan branch in the 2)proper catchment areas. 3)Sales & marketing activities on daily basis for generating the business 4)New KYC generation (New CUID) & customer service of a GL Branch. 5)Attend customer queries about IIFL gold loan & its various schemes. 6)Provide after-sales service to existing customers and obtain references from them to increase customer base. 7)Verify customers KYC & complete online registration. Call customer as per CRM lead (Winback, Customer Referral & Leaders app fresh leads) 8)Generate leads by Marketing activities (Cold) and reference calls. 9)Call customers for interest collection. 10)Ensure proper customer relation for renewal & reference. 11)Handle front desk activity & maintain data on CRM. Drive cross-selling of other financial instruments of IIFL.
IIFL Holdings Limited (NSE: IIFL, BSE: IIFL) is the apex holding company of the entire IIFL Group, promoted by first generation entrepreneurs. Formerly known as India Infoline Limited, IIFL offers a gamut of services including financing, wealth and asset management, broking, financial product distribution, investment banking, institutional equities, realty services through its various subsidiaries. IIFL Holdings with a consolidated net-worth of Rs.28,248 million as at half-year ended September 30, 2015, has global presence with offices in London, New York, Houston, Geneva, Hong Kong, Dubai, Singapore and Mauritius. Our well-entrenched network of close to 2,500 business locations is spread over 850+ towns and cities in India.