Customer Care Executive

IIFL
Experience : Freshers
Education : M.Com, BBA/BBM, MA, BSc, MBA/PGDM, B.Com, BA
Location : Bangalore
Per Month: Rs. 14,000 - Rs. 16,000
Posted on 13 Jan 20
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Job DescriptionLast Date 13 Mar 20
Gold Appraiser:-
1) To ensure 100% right valuation - capturing right cartage, proper stone deduction etc.
2) Adhering to high ethical standards and comply with all the laid down processes/policies - KYC adherence, maintaining all important registers etc.
3) To provide high-quality customer service, prompt resolution of queries pre & post loan disbursal.
4) Supporting branch staff in business development activities & helping to achieve branch targets.
Customer Care Executive:-
1)Participate in field-marketing activities to improve the brand visibility of IIFL_Gold Loan branch in the
2)proper catchment areas.
3)Sales & marketing activities on daily basis for generating the business
4)New KYC generation (New CUID) & customer service of a GL Branch.
5)Attend customer queries about IIFL gold loan & its various schemes.
6)Provide after-sales service to existing customers and obtain references from them to increase customer base.
7)Verify customers KYC & complete online registration. Call customer as per CRM lead (Winback, Customer Referral & Leaders app fresh leads)
8)Generate leads by Marketing activities (Cold) and reference calls.
9)Call customers for interest collection.
10)Ensure proper customer relation for renewal & reference.
11)Handle front desk activity & maintain data on CRM. Drive cross-selling of other financial instruments of IIFL.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
IIFL Holdings Limited (NSE: IIFL, BSE: IIFL) is the apex holding company of the entire IIFL Group, promoted by first generation entrepreneurs. Formerly known as India Infoline Limited, IIFL offers a gamut of services including financing, wealth and asset management, broking, financial product distribution, investment banking, institutional equities, realty services through its various subsidiaries. IIFL Holdings with a consolidated net-worth of Rs.28,248 million as at half-year ended September 30, 2015, has global presence with offices in London, New York, Houston, Geneva, Hong Kong, Dubai, Singapore and Mauritius. Our well-entrenched network of close to 2,500 business locations is spread over 850+ towns and cities in India. 
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