Lead Training and corporate solutions jobs - Customer Care Executive

Customer Care Executive

Lead Training and corporate solutions

Bangalore

Fresher

Salary not disclosed

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Job Description

Roles and Responsibilities:

* Handling executive role at Hospitals.

* Assisting patients in registration

* Navigating the patients to respective departments

* Appointment Booking, assisting with queries

* Feedback collection and escalation of feedback to respective heads

* Translation service required

* Identify and assess customers’ needs to achieve satisfaction

* Build sustainable relationships and trust with customer accounts through open and interactive communication

* Provide accurate, valid and complete information by using the right methods/tools

* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents

Skills Required:

Fluency in spoken and written English

Basic computer

MS office, MS Excel

Job Particulars

Role

Education Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers

Hiring Process Face to Face Interview, Telephonic Interview

Employment Type Full Time

Job Id 950771

Job Category MBA , Diploma , BSc/BCA/BBM , Tech Support

Locality Address Sarjapur Road

State Karnataka

Country India

About Company

‘Lead’ is a conglomerate of Educationists, Human Resource Experts, Trainers and Industry Professionals. Our innovative and diversified range of recruitment solutions, training programs and other consulting services are designed and delivered by an ever-growing team of subject matter experts who are fully competent in providing solutions relevant to Manufacturing Industries, IT sectors, BPOs, Hospitals and Hospitality industries.

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