Customer Care Executive jobs in Bangalore at PITCS

Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting.
Troubleshoot customer issues over the phone.
Use automated information systems to analyze the customer’s situation.
Maintain a balance between company policy and customer benefit in decision making.
Handles issues in the best interest of both customer and company.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Responsible for compiling and generating reports as they relate to customer service surveys.

PITCS is an integrated IT solutions and HR Staffing service provider headquartered in Bangalore, India. Our offerings span across Software Services (Product Engineering, Application Development, Application Management, Mobile Application Development etc),Managed IT Services, Business Applications, HR Services (Staffing, RPO, Recruitment, Payroll etc).

With an indomitable spirit to succeed, PITCS made a modest start in the year 2005, from a small office with a team of six. Today, with over a hundred person family, we have come a long way and the same inspiration to achieve continues to drive us from one success to another.

We have a global footprint with a development center at Bangalore and Sales centers in Singapore, Hongkong, USA catering to our clients spread across the continents of Asia, America, Europe, Australia and Africa.

As a leading, next-generation technology company, we provide custom IT solutions and support services across multiple technology platforms. Our unique onsite/offshore global delivery model enable our customers achieve competitive advantage and satisfaction.

Our domain proficiency, distinctive culture and technical excellence helped us to develop custom solutions specific to industry verticals with key focus on Travel, Education, Manufacturing and Retail segments.

Quality, Customer Satisfaction, Transparency and Corporate Responsibility form the cornerstone of our approach that we bring to every engagement. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.?