Customer Care Executive

Right track corporate service
0 to 3 Years
Bangalore(Richmond Town)
12,000 - 18,000 Per Month
Posted on 27 Jun 19
Job DescriptionLast Date 26 Aug 19

Responsibilities:

  • Respond to customer inquiries, complaints and comments on a daily basis, and determined corrective action for high-call volume department.
  • Review and verify transactions to ensure proper processing according as per defined quality standards.
  • Process transactions, including money transfer, deposits and withdrawals, data entry to update in tools.
  • Handle customer inquiries both over phone and email.
  • Hands on CRM and internal portals to access customer details and database.
  • Manage and resolve customer complaints
  • Provide product and service information to callers.
  • Identify and escalate priority issues
  • Follow up calls with customer when necessary. 
  • Document all call information according to standard operating procedures
Qualification:
  • Under Graduate from recognized University.
  • 0-3 years of experience in Call Centres / BPO
Desired Candidate Profile
  • Previous experience in a banking customer support role
  • Good communication skills in
  • Active listening 

Job Type

Interview Type

Face to Face Interview

Company Description

With an industry presence of over 5 years, Right Track Corporate is one of South India’s leading HR Consultancy, integrated security, and Housekeeping Facility service providers. Established in 2012.

The fact that most of our business comes from word-of-mouth and the quality of our services recommendation is a testimony of our commitment to our clients. Our ethical, value-driven, customer-focused approach has helped us establish an outstanding reputation for ourselves over the years.