Serene Hive Hub jobs - Customer Care Executive

Customer Care Executive

Serene Hive Hub
experience Fresher
salary 15,000 - 20,000 Per Month
qualification
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Posted: 2 Months ago
Views: 6
Applications: 13
Openings: 1

Job Description

We are Hiring for Customer Care Executive .

Requirements : 
Computer or Laptop , Good internet Connection And USB Headset .
Candidates should be knowing computer knowledge
Wanted to be well in English communication . 

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Required skills:

  • Good typing Speed.
  • Good Communication Skill.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality


Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1744926
Locality Address Cunningham Road
StateKarnataka
Country India

About Company

Introduction: Serene Hive Hub is a newly established Business Process Outsourcing Serene Hive Hub company specializing in providing high-quality outsourcing solutions to businesses worldwide. With a focus on efficiency, innovation, and client satisfaction, we aim to become a trusted partner for organizations seeking to streamline their operations and enhance their competitiveness in the global market.
Mission Statement: At Serene Hive Hub, our mission is to deliver exceptional BPO services that empower businesses to optimize their processes, reduce costs, and achieve their strategic objectives. Through cutting-edge technology, rigorous quality standards, and a commitment to excellence, we strive to exceed our clients' expectations and foster long-term partnerships built on trust and mutual success.
Services Offered:
Customer Support: Providing comprehensive customer support services through various channels, including phone, email, and live chat, to ensure superior customer satisfaction and retention.
Back-Office Operations: Handling back-office tasks such as data entry, document processing, and administrative support to enhance operational efficiency and productivity.
Technical Support: Offering technical assistance and troubleshooting services to address IT-related issues and optimize system performance.
Market Research: Conducting in-depth market research and analysis to provide valuable insights into industry trends, consumer behavior, and competitive landscapes.
Sales and Lead Generation: Assisting businesses in generating leads, nurturing prospects, and driving sales through targeted marketing campaigns and outbound calling initiatives.
Differentiators:
Tailored Solutions: We understand that every business is unique, which is why we offer customized outsourcing solutions tailored to meet the specific needs and objectives of each client.
Technology Integration: Leveraging the latest technology and tools, including AI, automation, and analytics, to enhance operational efficiency, accuracy, and scalability.
Global Talent Pool: Accessing a diverse talent pool of skilled professionals with expertise in various industries and domains, ensuring superior service delivery and problem-solving capabilities.
Quality Assurance: Implementing robust quality assurance processes and continuous improvement initiatives to maintain the highest standards of service excellence and client satisfaction.
Market Opportunity: The global BPO market is experiencing significant growth, driven by increasing demand for cost-effective outsourcing solutions, rapid advancements in technology, and globalization trends. Serene Hive Hub is well-positioned to capitalize on this opportunity by offering innovative, reliable, and scalable BPO services to businesses across diverse industries and geographies.
Conclusion: With a strong focus on innovation, quality, and client-centricity, Serene Hive Hub is poised to become a leading player in the competitive BPO landscape. By delivering value-added solutions that address the evolving needs of our clients, we are committed to driving growth, profitability, and success for both our clients and our company.
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