SlicePay jobs - Customer Care Executive

As a customer care executive, you would be the first point of contact for our customers. You will provide timely and efficient solutions for the queries that come to you.

Responsibilities and Duties
Responsibilities:
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
- Recommend improvements in verification, order processes, and procedures in order to prevent future problems
- Resolve customers' order or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Refer unresolved customer grievances to designated departments for further investigation
- Effectively handle all channels of customer communication: Email, chat and Phone support.
- Work on Customer support tools to respond and assist users

Required Experience and Qualifications
Requirements:
- Ability to communicate clearly and professionally, both verbally and in writing
- Willingness to work a flexible schedule and occasional overtime when needed
- Possess a strong work ethic and team player mentality
- Hardworking individual with the ability to handle dynamic, ever-changing situations
- Fluency in English and Hindi. Fluency in other multiple Indian languages is a plus.
- Ownership in delighting users with responsiveness.
- Aptitude to understand the root cause of any problem and identify patterns.