Magnum group jobs - Customer Care Executive

●Calling customers to collect EMI of personal loan taken through app
●Making outbound calls with the Aim to collect any overdue loan payments as per loan agreement and clients obligations.
●Looking after customer queries and try to resolve the case in the best possible manner

●Manage accounts for collection of overdue repayments

●Contact customers to ask about their overdue payments

●Send out past due notices for delinquent accounts or for missed settlement

payments

●Investigate and resolve complaints related to repayments

●Report address changes / Phone number changes and maintain files on

correct and current contact information

●Monitor high risk, high value accounts

●Investigate historical data for each defaulter

●Take actions to encourage timely debt payments

●Process repayments or coordinate with internal teams for the same

●Update account status records and collection efforts

●Report on collection activity and accounts receivable status

●Coordinate with city teams and Legal team for fast Recovery

●Carry out RCA on high default customers and share feedback with internal