Customer Care Executive jobs in Chennai at Om Innovation Call Services Pvt Ltd

We are seeking energetic and reliable professionals to join our team as Call Centre Representatives.
The successful candidates will be responsible for retaining customers, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary.
Our Call Centre Representatives are often the first point of contact for customers’ retention issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Key Competencies

Communication skills
Persuasiveness
Convincing skills
Problem solving
Adaptability
Tenacious
Negotiation skills
Stress tolerance
High energy level

Main Job Tasks and Responsibilities

Answer calls of suspended customers
Handle customer inquiries
Probe and find out reason for not recharging
Manage and resolve customer complaints
Provide customers with product and service information
Update existing customer information
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures

Ideal candidate

Fluent in Tamil & English
Class XII pass
Minimum 18 years of age
Should possess Aadhar card/ PAN card/ Voter ID

OICS, setup in June, 2005 headquartered in New Delhi, with branches in Mumbai, Kolkata, Chennai, Bangalore, Ahmadabad and Pune, has been a successful pioneer in providing end to end services to its Clients.

It’s an ISO 9001–2000 certified first-class Domestic Call Center equipped with all the latest & best of the technologies used in the industry i.e. Dialer (Predictive/Preview),ACD Voice Loggers for 100% call recording, call barging & call monitoring.

For over 8 years, Om Innovation Call Service Pvt. Ltd (OICS) has been uniquely positioned as a quality driven, full service outbound & inbound contact center. We have built our reputation for excellence, one satisfied client at a time. OICS specializes in the development and execution of quality.

OICS has taken customer interaction services to new heights. The standards set here have become the benchmarks of the industry. We offer customized telephony solutions for both inbound and outbound operations. We can design customized telesales retail acquisitions programs for financial processes like life insurance, general insurance, credit cards and telecom products.

We understand that customers are your business's most valuable asset. We allow you to nurture them, retain them or acquire them by leveraging our expertise, technology and at afraction of a cost of a fully blown internal set-up.