Customer Care Executive jobs in Chennai at SriHari Enterprise Business Centre

Key responsibilities

Answer incoming calls professionally, provide correct information about products and services, take orders and register customer complaints.
To call prospective customers for fixing appointments and transaction-related matters.
Maintain database of call records, customer interactions, inquiries, leads, complaints, comments and follow up on the action taken.
Send product quotes to customers in coordination with the sales team
Coordinate with the sales team for lead closure and payment collections
Follow up with the service team for timely resolution of customer complaints
Escalate unresolved customer complaints and other issues to the higher ups.
Build good relationships and trust with customers through polite, open and transparent communication
Follow the set protocols, communication procedures, guidelines and policies
Submit periodical MIS with details that would help improve the customer experience.

Desired Profile

1-3 years of experience in similar positions
Strong phone communication and interpersonal skills
Ability to listen and active problem-solving skills
Familiarity with CRM systems and practices
Customer-oriented attitude and the ability to respond and handle tough customers
Ability to multi-task, prioritize and manage time effectively
Hardworking, efficient and a collaborative team player
Stamina to work in a fast-paced result-oriented environment
Dynamic personality and a solid team player
High level of personal integrity and ethical standards

SriHari, a fully furnished plug and play business centre in Kodambakkam, was set up by a group of seasoned entrepreneurs. At SriHari, we offer private cabins, co-working space, dedicated workstations, meeting and conference rooms along with a host of related amenities at affordable prices and flexible terms.

No set-up costs, No capital Investment, No long term commitments / lock-ins. You can, anytime, add or reduce the number of workstations you require based on your changing requirements.