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Customer Care Executive

10,000 - 20,000 Per Day
Posted on 09 May 19
Job DescriptionLast Date 08 Jul 19
  • Oversee accuracy of room blocks, reservations, and group market codes. 
  • Communicate company values and/or culture to new employees.
  • Review and implement new Reservations procedures.
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Identify guest reservation needs and determine appropriate room type. 
  • Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests. 
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies.
  • Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
  • Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. 
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information
  • ; protect company assets. 
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely;
  • answer telephones using appropriate etiquette. 
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards. 
  • Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.,

Job Type

Interview Type

Written-test, Face to Face Interview

Company Description
Countryard imperial inn and suites is a luxury resort and hotel management company. Our team looks far & wide to identify the hotels, resorts & villas and then evaluates them under our defined standards before we start welcoming our members. An extra unique feature at CIIS is the variations and customization that we offer year after year keeping in mind the preferences of every member. 

Our Club Ownership recognizes vacationing admirably. As a member of our club, you will enjoy the level of service and customer attention available in the industry. 

Apart from having access to a large number of Resorts, Hotels, and Villas at CIIS, we organize events where we share knowledge about the membership plans that we provide. With the travel industry rising so swiftly, we are creating a movement in this domain.
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