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Customer Care Executive

Plannedway Services
0 to 2 Years
16,800 - 25,000 Per Month
Posted on 14 Jan 19
Job DescriptionLast Date 15 Mar 19
  • He is responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
  • He is responsible for rendering useful administrative support to other members of the customer care team.
  • He is responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
  • He is responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
  • His responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
  • His responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.

Job Type

Interview Type

Face to Face Interview, Telephonic Interview

Company Description
IT'S A RECRUITMENT FIRM WHICH HIRES FOR IT SECTOR, BPO AND AIRLINESCALL/WHATSAPP:(HR HARMEET)
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