Process: Voice Process - Domestic
Location: Udyog Vihar, Gurgaon (Work From Office)
Salary: 16k to 19k CTC
For males, it's a 24x7 Shift.
For Females, it’s the day shift.
Required Candidate profile
Experience: Fresher and Experienced both can apply.
Candidate Should have excellent English + Hindi COMMUNICATION
Qualification - 12th / Graduate
Responsibilities:
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality