VMS Bath and Kitchen India Private Limited Grafdoer jobs - Customer Care Executive

Job Responsibilities:

- Dealing with customer issues.
- Handling customer concerns and complaints in a timely manner.
- Catering to customer phone calls and resolving query.
- Establishing a positive rapport with all customers via Call, Email, Chat
- Interacting with customers to ensure they have a desirable and shareable experience.
- Conducting customer satisfaction surveys to understand areas services need improvements

Functional Competencies:

- Candidate having prior 1-3 years of experience in Customer Care.
- Good communication skills
- Computer Skills: MS Office, MS Excel.
- Planning and prioritizing the activities with strong communication skills in English
- Ability to work in diverse and dynamic environment
- Have a good conflict management skill and negotiation skill.
- Should have experience of customer handling, resolving queries

Behavioural Competencies:
- Proactive, can-do attitude, deploying an agile approach in meeting performance objectives
- Should be Self-driven, Street-smart, Team player, Out-of-the-box-thinker, Open to unlearn/relearn. Sense of ownership and pride in your performance and its impact on company’s success
- Strong team player with a positive, service-oriented attitude who drives process improvements to increase effectiveness of the team and minimize room for errors