Teleperformance the worldwide leader in outsourced omnichannel Customer Experience Management, acquired Intelenet as the digital transformation solution provider to strengthen its added-value specialized services business and digital integrated business solution.
The company offers omni channel contact centre, digital transformation, Robotic process automation, AI and analytics, transaction processing, finance & accounting, HRO and IT to companies in the UK, US, Australia, and India. Teleperformance D.I.B.S. is a 66,000 people organization spread across 70 sites in North & Central America, UK, Europe, Asia Pacific and the Middle East; supporting 110+ clients in over 50 languages. The firm is headed by the CEO Bhupinder Singh.
Commencing operations in November 2001, Teleperformance D.I.B.S. today supports 110+ clients in 50 languages across Banking and Financial Institutions, Healthcare, Travel and Hospitality, Telecom, Retail, Manufacturing, and Information Technology (IT) verticals.
For the fiscal year ended March 31, 2018, the company posted revenue of $449 million, up +10% year on year, and EBITDA of $83 million, representing 18.5% of revenue vs. 17.4% the previous year. For fiscal year 2019, the company forecasts significant additional revenue growth of at least + 10% and increased profitability.
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