Customer Care Executive jobs in Gurgaon at Radical Minds

Process/LOB: Goibibo,

Job: Travel Executive

Handling the inbound calls (Related to hotel booking, Flight, Car) & customer queries.
Builds fruitful and cherishing relationship with the client.
Follows up on customer inquiries and research to assure satisfactory completion.
Remains updated on changes in Airline industry, facts, polices procedures and product offerings.
Provides updates on client’s bookings.
Design & suggest appropriate routings / airlines and fares to the clients.
Responsible to maintain the timelines for each call.
Maintains and updates customer profiles.
Works closely with the Tour operators/suppliers/Airlines and build up one to one relationship.
Follows up with the clients for any special requirements.
Assist with training and identify training needs within the group and provide feedback.
Handling customer inquiries & comments.
Maintenance/Checking of lead conversions.
Maintenance of customer complaints.
Customer feedback & surveys.
Highlight customer issues to the concern authorities.

CRITICAL SKILLS REQUIRED:

Customer Service Skills
Knowledge of the GDS (Amadeus/ Galileo) would be an advantage.
Knowledge of Customer Procedures / Policies
Excellent spoken and written communication skills
Knowledge of Customer’s Culture
Basic knowledge of travel background.
Ability to handle stressful situations
Willingness to work in 24x7 environment and rotational shifts.
Should be able to articulate with good customer service skills.
Excellent team work and ability to work in distributed delivery environment

CANDIDATE SPECIFICATION

Graduate or graduate equivalent.
Fresher can apply.
GDS Knowledge (Amadeus/ Galileo) would be an advantage.
Travel background would be preferred.
Good Communication & Thought process is mandate.
Emotional intelligence.
Experience in a call center environment

Radical Minds is one of the leading business process outsourcing companies, engaged in offering inbound and outbound call center service to different companies across the globe. Being a trusted and customer oriented company, it understands the importance as well as value of customer that is why it offers calling service to our every customer while ensuring quality and their satisfaction. Because of our best policy, we get chance to work with several national and international clients.